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FIND MY PASSWORD
How do I find out
what my password is?
Click here for
password recovery instructions.
After
registering, I login and get a thin box with nothing in it. What
happened? Why can't I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was select. To fix this, login and
click the
add/remove
a county
link in the upper
right hand corner of the page. Select the billing plans for the
counties you wish to search. Click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
EDIT MY LIST OF COUNTIES
How can
I get access to a county that is not included in my list of counties?
- Login to
Countyrecords.com.
- Click the
add/remove
a county
link in the upper
right hand corner of the page which displays the page where the
billing plans for all of our counties are listed.
- After selecting a billing plan for the counties you wish to
search, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
CountyRecords.com images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. You can right click on the TIFF image and select Open
With then select the TIFF Image Viewer to use. This associates the
extension (.TIF for multi-page TIFF images or .001, .002 etc for
single-page TIFF images) with the viewer so you computer knows how
to open these types of images in the future.
- Windows 7,
Windows 8 and
Window 10: the Windows Photo Viewer works well but
sometimes has
some printing issues you may need to work around. Please refer to
our Image Viewing Help Page
for
more information.
- Windows XP: the
Windows Picture and Fax Viewer is the default viewer and
works well.
- Windows Vista:
you can use Windows Photo Gallery.
- Windows 2000/NT/98: Imaging for Windows is the
default TIFF image viewer and works well with Countyrecords.com
images.
Please refer to our
Image Viewing Help Page
for
links to alternative TIFF image viewers that may work better
than the built in TIFF Viewer that comes with your version of
Windows.
Some programs, upon
installation, automatically set themselves up as the default TIFF
image viewer, even though they may not be able to view that type
of image. These programs include Quicktime for Windows which
does not properly display TIFF images. Finally, if you are
having trouble viewing images, try the PDF All Pages link to
view the document as a Acrobat PDF file. Please
refer to our
Image Viewing Help Page for
more information.
For PDF Viewing, if
you are experiencing issues, please review the
Adobe Help Page.
Issues with Viewing Large Documents
Images on Countyrecords.com are typically stored as single-page TIFF
images. When you view a document, the system must first create a
multi-page TIFF image to enable the "All Pages" view link. For large
documents of 50 pages or more this takes some time. So if your
document is incomplete when viewed, try again and give it a little extra time
before clicking the "All Pages" link. Similarly, when you click the
"PDF All Pages" link the system must convert the multi-page TIFF to
a multi-page PDF which can take some time on large documents. So
give it a little extra time before clicking the "Click here to load
the converted document" link. The screen will show an estimated
time to wait, but the document is usually converted well before the
time shown.
Issues with the Microsoft Edge Browser that comes with Windows
10
If you use the Microsoft Edge Browser and see a blank page when
you view PDF document, click the
... icon in the upper right and
select Open with Internet Explorer. Alternatively, you can use
Google Chrome on Windows 10 without issues.
How can I change
my credit card information?
-
Login to
Countyrecords.com.
-
Select
the
account update (credit
card/password) link in the upper right.
-
Go to
the Credit Card Information section and enter
your new Credit card information.
-
Be sure
to enter your credit card security Code in the box
provided.
-
Scroll
to the bottom and click
UPDATE
YOUR CREDIT CARD.
After I log
in, I get a list of a lot of counties that I never use. How can
I limit this list to only those counties that I search?
Click the
add/remove
a county
link in the upper right. Change those counties that you are not interested in to
"not selected" using the drop down boxes provided. Then at the
bottom of the screen, click the
Save Billing Plan
button. When you login again, only those counties with a
selected billing plan will be shown.
Are there any
hot keys available with CountyRecords.com?
The normal Windows hot keys are applicable. Also, on the Search
Critieria screen, ALT-S with select the SEARCH button.
How often are
these database updated?
It depends on the county but we receive records for every county
at least once a week. You can click on the
COUNTY SUMMARY SHEET link or
the
NEWS link in the top menu to view
the dates of each database.
How can I change
my password?
-
Login to
Countyrecords.com.
-
Select the
account update (credit
card/password) link in the upper right.
-
Enter your new
password in the box provided. Note the requirements to
the right. As you meet the various requirements, they will
turn green to notify you that you have met that requirement.
-
Retype your new
password in the box provided.
-
Once all the
requirements are met, the
UPDATE
PASSWORD
button will turn green. Click the button to save your new
password.
How can I change
my e-mail address?
-
Login to
Countyrecords.com.
-
Select the
account update (credit
card/password) link in the upper right.
-
Go to the
Personal Information section and enter your new
e-mail address in the box provided.
-
Click the
UPDATE
PERSONAL INFORMATION
button.
I provided
an e-mail address at registration, but I am not receiving copies of
my invoices. Why?
The most likely cause is that your spam
filter is blocking the e-mails that we are sending you. We send
e-mails from
billing@countyrecords.com and support information from
crsupport@countyrecords.com. So these accounts should be
allowed through your spam filter. You can send us an email and we
will be happy to forward the invoice copy to you.
I clicked the
e-mail doc link and it said it
sent me the document but there is no attachment on the email I
receive. Or I cannot open
the attachment. Or I never receive the email. What causes this?
The most likely cause is that your spam
filter is blocking the e-mails or email attachments that we are sending you.
Attachments are TIFF images which can be opened with the Windows
Picture & Fax Viewer, the Windows Photo Viewer, the Microsoft
Office Picture Manager or a 3rd party TIFF image viewer. You can
also forward the email to us at
crsupport@countyrecords.com and let us know you had a problem.
We will be happy to forward
the document to you as a PDF file if possible.
How do I cancel my account?
Send an e-mail message to
billing@countyrecords.com with the
following information for verification purposes: user id, name,
address and phone number. Your account and all your information will
be removed from our system once any outstanding charges are cleared. |
